Privacy Policy

Effective Date: January 23, 2025

Version: [1.0]

Introduction

Welcome to the Latinviva application (hereinafter referred to as "APP") provided by Shenzhen Xichen Software Technology Co., Ltd. (hereinafter referred to as "we" or "us")! We understand the importance of personal information and value your trust. We are committed to protecting your personal information through strict compliance with relevant laws and regulations, and taking appropriate security measures to ensure that your information is secure and controllable. This privacy policy is designed to help you understand how we collect, use, share, store, and protect your personal information during your use of our products and/or services, and how you can manage your personal information so that you can make informed decisions.

Please read and understand this policy carefully before using our products and/or services or before starting to use them. Pay particular attention to the terms marked in bold/bold underlined, ensuring you fully understand and agree before proceeding. In addition to this policy, we may provide real-time notifications (including pop-ups, page prompts, etc.), feature update explanations, and other forms of notice to explain the purpose, scope, and usage of information collection, which are part of this policy and have the same legal effect. We aim to explain professional terms in a simple manner to make the content easier for you to understand. If you have any questions, comments, or suggestions about this policy, please contact us using the contact information at the end of this policy.

By agreeing to this privacy policy, you acknowledge that you understand the necessary personal information required for the operation of our products and/or services and grant us consent to process your personal information. However, this does not imply that you have agreed to the activation of additional features, processing of non-essential personal information, or processing of sensitive personal information. We will separately seek your consent for those, in compliance with legal requirements.

This policy will help you understand the following:

Main Body

We understand the importance of personal information and will do our best to ensure its safety. We are committed to maintaining your trust and adhere to the following principles to protect your personal information: consistency between rights and responsibilities, clear purposes, consent, minimum sufficiency, security assurance, participation, and transparency. Additionally, we promise to adopt security measures in line with industry standards to protect your personal information. Please carefully read and understand this privacy policy before using our products and/or services.

  1. Scope of Application This policy applies to the various products and/or services we provide through the APP. If our affiliates have separate privacy policies for their respective products and/or services, the corresponding privacy policy will apply. This policy does not apply to services provided by third parties, and any information collection practices outside of this policy are governed by the rules of those third parties.



2. How We Collect and Use Your Personal Information

(a) Personal Information We Collect and Use

Necessary Information: In order to provide the basic functions of our products and/or services, as well as fulfill our legal obligations, you must authorize us to collect and use certain necessary personal information. If you refuse to provide this information, you may not be able to use our products and/or services normally.

Optional Information: For additional functions of our products and/or services, you may choose whether or not to consent to the collection and use of certain personal information. Refusal will not affect your ability to use the basic functions, but may prevent you from accessing certain features or achieving the intended effects.

(b) Purposes of Collecting Your Personal Information

Account Registration/Login:

Registration: When you register for our products and/or services, you will need to provide and verify your email for account creation.

Login: When you log in with your registered account, you will need to verify your email. This information is necessary for registration/login, and failure to provide it will prevent normal registration/login.

Account Information Enhancement: To improve your service experience, you can enhance your account by providing additional information such as your username (nickname), education background, and Latin language proficiency.

Latin Dialogue and Q&A: We collect and record the interaction data (text or voice) between you and the AI model to provide feedback and suggestions. If you agree, we may request microphone permissions from your device.

Feedback: If you encounter issues while using our services, we may collect your feedback, including screenshots if you choose to upload them.

(c) Other Usage Scenarios Beyond the above, we may use your personal information for purposes such as legal compliance, fraud detection, service improvement, marketing, and model optimization.



3. How We Share, Transfer, and Disclose Your Personal Information

(a) Sharing Scenarios In order to provide complete services, we may share your information with third parties, including service providers, platform partners, and social media networks.

(b) Transfer If we undergo mergers, acquisitions, or bankruptcy, we may transfer your personal information. You will be notified of any changes and asked for your consent if necessary.

(c) Disclosure We will disclose your personal information in cases where it is required by law, to protect your or others' safety, or if you have violated laws or our terms of service.

(d) Third-Party SDK/API We may share your information with third-party SDKs or APIs, such as Baidu’s large model SDK, which collects input data and usage records for processing.



4. Your Rights

You can contact us using the contact information provided at the end of this policy. After verifying your identity, we will provide you with the ability to access and manage your personal information, and we will respond to your requests in accordance with legal and regulatory requirements:

(a) Access/Copy

You have the right to access and copy your personal information stored in the APP. Once you log in to the APP with your account, you can view and copy your personal information on the "My" page. If you are unable to perform this operation, you can contact us using the customer service contact provided in this policy, and we will assist you in accessing or copying your personal information.

(b) Correction/Update

You have the right to correct or update your personal information directly via the APP. Once you log in to the mini-program, you can make corrections on the "My" page. If you are unable to correct or update the information, you can contact us using the customer service contact provided in this policy, and we will assist you in correcting or supplementing inaccurate or incomplete information.

(c) Deletion

You can request the deletion of your personal information in the following circumstances:

The purpose of processing has been achieved, cannot be achieved, or is no longer necessary.

We stop providing the product or service, or the retention period has expired.

You withdraw your consent for the processing of your personal information.

We violate the laws, administrative regulations, or the agreement with you in processing your personal information.

Other circumstances required by law or administrative regulations.

You can delete specific interview records by swiping left on the “My” page or the "Interview" interface. If you cannot perform the deletion, you can contact us through the customer service contact provided in this policy, and we will assist you in deleting your personal information.

If we decide to respond to your deletion request, we will notify any third parties that may have obtained your personal information from us and ask them to delete it promptly (unless otherwise required by law or those third parties have independently obtained your authorization). After you or we assist in deleting the relevant information, due to legal and technical limitations, we may not be able to immediately delete the information from backup systems. We will securely store your personal information and limit further processing until the backup can be cleared or anonymized.

(d) Change/Withdraw Consent

You have the right to change the scope of your consent or withdraw your consent. You can change or withdraw our access to your device's permissions (e.g., microphone) via your device’s control settings. If you need to change or withdraw the scope of other personal information consents, we will provide the necessary assistance.

Once you withdraw your consent, we will stop processing the corresponding personal information. However, the withdrawal of consent will not affect the processing of personal information that was based on your consent prior to its withdrawal.

(e) Account Cancellation

You can cancel your account by clicking "My" → "Settings" → "Delete Account," or by contacting us using the customer service contact provided in this policy to request account cancellation.

After you actively cancel your account, we will stop providing products and/or services to you and, in accordance with applicable laws, delete or anonymize your personal information. If it is technically difficult to delete personal information, we will anonymize the data or stop processing it except for storage and necessary security protection measures, unless otherwise required by law.

(f) Responding to Your Requests

For any requests from you, your guardians, close relatives, or other authorized parties regarding your personal information rights as prescribed by the laws of the People's Republic of China or other applicable laws, you can contact us via customer service or directly file a complaint with our personal information protection department. We will respond within 15 business days. To protect the security of your account and personal information, we may verify your identity (such as performing account verification or requiring written requests) before processing your request. For reasonable requests, we generally do not charge fees; however, we may charge a reasonable fee for repeated or excessive requests. We may refuse requests that are not directly related to your identity, have no reasonable grounds, require excessive technical efforts (e.g., developing new systems or fundamentally changing current practices), pose risks to others' legitimate rights, or are impractical.



5. How We Store and Protect Your Personal Information

(a) Retention Period

We will retain and store your personal information only for the duration necessary to achieve the purposes outlined in this policy. Unless required by law, the retention period for your personal information will be determined based on the following criteria:

To complete transactions related to you, maintain corresponding transaction and business records, and address any potential inquiries or complaints.

To ensure the security and quality of the services we provide to you.

Whether you have consented to a longer retention period.

Whether there are any special agreements or legal/regulatory requirements regarding the retention period. After the retention period expires, we will delete or anonymize your personal information in accordance with applicable laws.

(b) Storage Location

Personal information generated or collected within the People's Republic of China will be stored on servers located within China. Unless we obtain your explicit consent, or it is necessary to fulfill a contract with you, or comply with legal/regulatory obligations, we will not transfer your personal information outside of China.

(c) Storage Security

The security of your personal information is important to us.

We take various organizational, technical, and physical measures to protect your personal information, both during transmission and after it has been received. We also limit access to your personal information to those employees and personnel with a business need to know, and all such individuals are bound by confidentiality agreements. However, security risks are inherent in the use of the internet and information technology, and we cannot guarantee the absolute security of your personal information.

We have established procedures to handle any actual or suspected data breaches. In the event of such a breach, we will cooperate with the relevant regulatory authorities. In some cases, we may notify you about any incidents involving the breach of your personal information.



6. Cookies and Related Technologies

We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (such as web beacons and pixels) to access or store information. For detailed information on how we use these technologies, how you can refuse certain cookies, how to view cookies set on your computer or mobile device, and how to manage and delete them, please visit www.allaboutcookies.org.

If you do not accept our essential or functional cookies, you may experience some inconvenience while using our services. For example, we may not be able to recognize your mobile device, and you may be required to log in again each time you access the service.



7. Protection of Minors

If you are a minor under the age of 18, you must obtain prior consent from your parents or guardians and use our services under their guidance. If you are a child under the age of 14, you must inform your parents or guardians to read this privacy policy with you and use our services only after obtaining their consent. If you are a parent or other guardian of a minor, please ensure that the minor is using our services only after obtaining your authorization and consent.

We do not intentionally collect personal information from minors under the age of 18 or conduct marketing towards them.

We do not intentionally request personal information from minors under the age of 18 or engage in marketing. By using the services, you declare that you are at least 18 years old, or you are the parent or guardian of a minor and consent to the minor’s use of the services. If we become aware that we have collected personal information from users under the age of 18, we will deactivate the account and take reasonable measures to delete the data from our records as soon as possible. If you believe we may have collected personal information from a minor under the age of 18, please contact us using the contact information provided at the end of this policy.



8. Changes to This Privacy Policy

We uphold our commitment and will never make substantial changes to our policies and practices that would reduce the protection of your information without prior notice to you. You must keep your email address up to date, as we may use it to send you notifications about any updates. We may also provide notifications and updates directly within the product. When our business or privacy regulations change, we will update this privacy policy accordingly. You should review this privacy policy page regularly to stay informed about the latest changes.



9. How to Contact Us

If you have any questions or concerns regarding this privacy policy, please contact us at support@xichentech.cn.



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